Other Information

Prams and Trolleys

We do not allow any prams or trolleys into our waiting areas. PLEASE LEAVE THEM OUTSIDE. You can lock your pram or trolley to the metal bar on the wall outside - ask at reception for a lock.

NO RESPONSIBILITY WILL BE TAKEN BY THE SURGERY FOR LOSS OR DAMAGE.

Training

Bellegrove Surgery is actively involved in the training of postgraduate doctors who spend four months under the supervision of Dr Bohmer-Laubis. These are fully qualified doctors who are acquiring experience in general practice.
We also train GPs from Queen Mary's Hospital Vocational Training Scheme who spend 12 months with us under the supervision of Dr Cotter.

Referral Letters

Most referrals to secondary care are sent via Choose & Book and the Patient Management Centre at Bexley Care Trust. They will be typed and attached to Choose & Book within a few days of seeing the GP. The Patient Management Centre will contact you to book an appointment within 10 working days. Please ensure you update us with any changes to your telephone numbers, including mobiles. Please phone us if you have not received an appointment within three weeks.

Private referrals need to be collected from reception and take three or four days after you have informed us of the name of the consultant you have booked your appointment with.

Letters and Forms

Letters to ‘Whom it may concern’ or forms which are filled in by the GP at the patient’s request do incur a fee. Please see list of charges displayed in our reception area and allow us three or four days.

Audits

Health Authority staff may audit claims and so need to look at patients' notes (under supervision). You have the right to object, if you are concerned, on the grounds of confidentiality.

Patient Advice & Liaison Service (PALS)

Provide free help and support with any concerns relating to the care we provide to you.

PALS – Bexley PCT 0800 328 9712

PALS – Queen Mary’s Hospital 020 8308 5449

PALS – Queen Elizabeth Hospital 020 8836 4592